Privacy policy

Privacy Policy

Last updated: September 2026

At Khimuli, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and share your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website, place an order, create an account or contact us, we may collect information such as your:

Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Information you provide when contacting us
Device, browser and website usage information

Payment information may be processed securely by our payment service providers. Khimuli does not directly store your complete card or banking details.

How We Use Your Information

We may use your information to:

Process, fulfil and deliver your orders
Process payments and refunds
Communicate with you regarding your orders or enquiries
Provide customer support
Prevent fraudulent or unauthorised transactions
Improve our website, products and customer experience
Send promotional communications where you have chosen to receive them
Comply with applicable legal and regulatory requirements

Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate our business, including our e-commerce platform, payment processors, shipping and delivery partners, analytics providers and other service providers.

We only share information where necessary to provide our services, operate our business or comply with legal obligations.

Our online store is hosted by Shopify, which processes certain personal information when you visit or make a purchase through our website.

Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences, understand how visitors use our website, improve its functionality and measure the effectiveness of our marketing.

Depending on your location, you may be able to manage your cookie preferences through the options provided on our website.

Marketing Communications

If you choose to receive marketing communications from Khimuli, we may contact you about new products, launches, offers or other updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Data Retention & Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

We take reasonable measures to protect your personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Choices

Subject to applicable law, you may have rights regarding your personal information, including requesting access to or correction or deletion of your information and withdrawing consent where processing is based on consent.

To make a privacy-related request, please contact us using the details below.

Third-Party Services

Our website may contain links to or use services provided by third parties. Their handling of your personal information is governed by their respective privacy policies, and we encourage you to review those policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The latest version will always be available on this page.